You can stock up on wardrobe essentials from any number of reputable online fashion boutiques. Zaful is one such retailer; it’s a mammoth online shop with a huge selection of low-priced clothing that can be returned or exchanged within 30 days. It begs the question, is Zaful a scam, since it seems too good to be true.
A Definition of Zaful.
Zaful is a Hong Kong-based company. WISEON E-COMMERCE (HONG KONG) LTD owns the business. Since its inception in 2013, the company has expanded into a global phenomenon, warranting the opening of a branch in the United States.
Zaful ships to both western and Asian countries, proving its global reach. It runs multiple websites, and which one you can access is determined by your location. Zaful India, Zaful USA, and Zaful Philippines all feature unique content on their respective websites.
Zaful is a well-known label that is similar to Shein in that it provides fashionable women’s clothing at low prices. Zaful caters primarily to women, but it does carry a small selection of men’s clothing. All of the sliders and discounts on the site are for women’s apparel. There are no products aimed at children, but the company has a massive selection, with thousands of garments and accessories available.
The BBB of the United States has not approved the company for accreditation. Despite this, customers are generally pleased with the company, giving it 4.5 stars out of 5. More than 108 complaints have been filed and resolved in the last three years; the most common complaints are that customers did not receive their orders, that their orders were damaged during shipping, that they received an incorrect or inferior product, or that they did not receive a refund.
There have been some complaints about shipping delays, but it appears that most of these stem from simple misunderstandings. However, many of the customers who complained about the delay in shipping were unaware that Zaful required up to seven days to process the order.
What Kind of Items Does Zaful Sell?
Zaful has so many products that it would be impossible to list them all here. If you’re a shopper, you’ll be overjoyed to know that virtually every article of clothing imaginable can be found on one of its websites. Shoes are the only thing Zaful doesn’t focus on exclusively. Although the company occasionally features couples, it does not specialize in this market.
The various types of women’s goods sold on Zaful are as follows:
- Dresses Hoodies
- Mini-dresses
- Casual swimwear and dresses
- Tops
- Blouses Pants Jeans
- Leggings
- Embracing garments
- Shorts
- Jackets
- Coats
- Blazers
- Sweaters
- Bohemian attire and warm weather
- Bodycon Skirts
Listed below are all the available items for males.:
- Tops Bottoms
- Swimwear Underwear Accessories
- Hoodies
- Pants Shorts Cargo Shorts Jeans
- Denim cardigans
You can simplify your online shopping experience by using the site’s category navigation. You can also use filters to display only fabrics of a certain type, such as cotton, polyester, wool, acrylic, nylon, and others.
How Do I Make a Purchase on Zaful?
You need an account in order to make a purchase. First, from the menu that appears when you click the three vertical dots in the top right corner of the screen, choose the region in which you are currently located.
The next step is to settle on a currency. Select Update Preferences and then proceed. The system will only display items that are available in your area if you specify a region. Already registered users have the option to log in before beginning their shopping experience.
You can sign up for an account at any time if you haven’t already done so. If you don’t already have an account, you should make one before you start shopping, as the checkout process will prompt you to do so. While a guest checkout is available, creating an account will streamline your subsequent purchases.
To sign up immediately, select the user profile and then click the CREATE ACCOUNT button.
Once you’ve done that, head out to the stores. There is no Add to Cart button next to the product images. Launch the product page, and then select ADD TO BAG to complete your purchase.
It’s your call whether you want to go to checkout or keep browsing. The site will notify you of any promotions, like minimum order value discounts, as you fill your shopping cart.
Pros and Cons of Using Zaful
Some customers have taken their dissatisfaction with the company to the Better Business Bureau of the United States, as was mentioned earlier. But that doesn’t make Zaful a bad business.
The benefits of purchasing from Zaful are as follows:
- Numerous goods; one can find literally thousands of different styles of clothing to satisfy any shopper’s preferences.
- Discounts – Zaful always has discounts available. Customers can receive a discount at any time. Lots of clearance and flash sales pop up frequently on the site.
- Zaful has a generous 30-day return policy in case you are unhappy with your purchase. The 30-day period begins on the day you receive the product, not the day you place your order.
- Membership is discounted for students through our Student Membership Program. There is a yearly charge associated with this service. In return, you’ll receive a permanent savings on all of your purchases. Even if you sign up for the free membership, you’ll only save 6%. All other members would receive an 8% discount.
These are some of the drawbacks to purchasing from Zaful:
- Men’s products are limited to a few options at best, and children’s products are nonexistent.
- Many customers who have complained about Zaful have mentioned the store’s notoriously slow customer service. Live chat is useless because it’s only available to prospective buyers.
- Customers have complained to the Better Business Bureau (BBB) about the length of time it takes to receive a refund. It can take up to 14 business days for a refund to be processed.
- There have been 34 complaints lodged with the Better Business Bureau regarding shipping issues. Timeliness, non-delivery, and insufficient product are the three most frequently mentioned causes of customer dissatisfaction.
- While these are valid concerns, customers should keep in mind that no business is without its flaws. Zaful is obviously not a scam, but it could certainly do better in some areas.
Shipping Fees for Zaful
Zaful’s shipping rates change depending on the country of delivery. The shipping schedule varies as well.
It usually takes 6-8 business days to ship to the United States. That’s Standard Shipping time, but it doesn’t include our standard processing time of seven days. Only three to seven business days if you choose Express Shipping!
Customers in the United Kingdom can expect their orders to arrive in as few as 7 business days with Express Shipping, or as long as 10 when using Standard Shipping.
If your order total is over $49, you also qualify for free standard shipping. Shipping costs vary from $3.99 up to $12.99.
Receipt of Payments
Credit cards are among the many accepted payment options at Zaful. You’ll find the option to pay with PayPal on the website.
Here are the various ways to pay:
- PayPal
- Credit Cards Accepted by PayPal
- Charge cards
- Bank transfer
With PayPal Credit, consumers can make purchases using a credit line. Unfortunately, only U.S. residents can purchase this.
Terms of Returns
Zaful offers a 30-day money-back guarantee on all purchases, provided the customer pays for return shipping and the item is in resalable condition.
You must get in touch with customer service to request a return or refund. To do this, please visit the website’s Help Center. Kindly complete the form below. Include a thorough explanation of the problem and your motivation for returning the product. You can find your SKU product number and order number on your receipt, both of which must be included in your return request.
Zaful only accepts returns if the return is due to an error on their part. Zaful is willing to either replace the item or issue a full refund. Simply changing your mind will not warrant a refund or exchange from Zaful. It’s possible to negotiate a partial refund for unwanted items, but never a full one. If you order the incorrect size or style, you will not be eligible for a refund or exchange.
Points for Zaful Z
Zaful has a customer loyalty program. Z Points is the name of the app in question. In the Zaful store, you can get a dollar for every fifty points you earn. You need to be a member of Zaful and make a purchase before you can earn Zaful or Z points.
You can also gain Z points by posting images advertising Zaful and writing reviews. There is no stated rule regarding the maximum number of points that can be earned in this manner. There is also no specified policy for the accumulation of Z points through the purchase of Zaful goods.
When it comes time to redeem your Z points, the amount you save cannot be more than 30% of the total price of your purchases. If you bought two items for a total of $10 and want to use your $5 in Z points toward your purchase, that request will not be honored. A maximum of $3 can be used because $3 is 30% of $10.
Due to the already low prices of the goods on sale, Z points cannot be redeemed for them. Using Z points as currency prevents you from earning more Z points.
Partnership Scheme
In addition to Z points, the Zaful affiliate program offers a monetary incentive for participation. Affiliate marketing involves promoting another company’s goods and services in exchange for a commission. You will earn a commission on any sales you make.
A maximum of 30% commission is available to you. Affiliates in this system can fall into one of three categories. Agency, Influencers, and Individuals are the terms for these.
Zaful will supply you with banners, data deed, coupons, and video for your website if you are an agency. Zaful will give you free clothes if you are an influencer. If you tell Zaful how you featured their product on your site, they’ll give you coupons for future purchases.
If you are a private customer, Zaful will provide you with free clothing in exchange for a social media account. However, there are standards that each of your social media profiles, such as the number of followers, must meet.
Summary
Zaful is obviously not a hoax. Zaful is one of the largest online fashion retailers, despite the fact that some customers have had negative experiences. They don’t have any physical locations, but they do have warehouses all over the globe.
While shipping presents a significant opportunity for growth, the company is hardly alone in experiencing delays. Zaful’s handling or processing time is one area that could use some work. The time it takes for a Zaful employee to retrieve the item from the warehouse and prepare the shipment must be less than seven days. The timeframe can’t be longer than a day.
In sum, Zaful is an actual, legitimate company. There is a wide variety of products available, and their clothing lines are consistently on-trend. There is always a discount available, and students can take advantage of the company’s special discount plan.