Amazon Logistics is Amazon’s delivery service. It can help or hurt third-party sellers by making it much easier for them to serve customers and deliver goods or by hurting their feedback scores and, in turn, their online reputation. The result is different for each seller, and it really depends on how they use the Amazon Logistics program and how proactive they are. Do you want to know the best ways to follow up with Amazon logistics so that more and more people will buy from your store?
How does Amazon Logistics work?
Amazon Logistics is a shipping and delivery service that is meant to work with UPS, USPS, and FedEx, among others.
It has options for delivery in 7 days or the same day, and it uses a lot of third-party logistics partners across the country to do this, including walkers, cyclists, and motorcyclists in some areas.
Amazon has rules about licensing, the size of the vehicle, safety training, and insurance for these third-party providers, but it’s important to remember that these are not Amazon employees.
They are different logistics companies hired by Amazon to pick up packages at its warehouses and sorting centers and send them to other places. They use Amazon tech to guide their deliveries, but their schedules are flexible and they can pick up packages whenever they want.
How do things work with Amazon Logistics?
You decide which cities you want to deliver to. All deliveries are made within a certain service area, and delivery services change depending on where you are.
- Take up
- At a place in the area, the drivers load the packages.
- Take the wheel
- Amazon’s routing technology makes it easier for drivers to find their way.
- Give out
- Deliver packages to Amazon customers and get paid.
Amazon Logistics for Third-Party Sellers: Pros and Cons
Like a coin, the Amazon Logistics program has both good and bad things about it:
Pros
Orders from customers are sent out more quickly. In fact, in some places you can choose options like same-day shipping or even delivery in just 2 hours.
Amazon has added a better way for customers to track their orders using a map. To make sure the package was delivered, a photo confirmation option was also added.
Amazon Logistics also keeps up with demand when there are a lot of packages to ship or when it’s a busy time of year. This keeps Amazon warehouses from getting too crowded.
Cons
The seller can’t choose which shipping company will ship his orders. So, if a bad experience has been had with a certain service provider, it is likely to happen again.
If a delivery is late or messed up, it can hurt the seller’s reputation. This can have a big effect on his sales.
Amazon Logistics is out of the hands of the sellers. Also, the sellers can’t give any advice or tips on how to make the shipping process better.
Help your customers use Amazon’s Logistics Tracking Service to its fullest.
Send them a message right away. When a customer places an order, get in touch with them right away, thank them, and let them know you’re working on it. Send them another message with the tracking link once the package has been picked up, and don’t block their way of communicating with you.
Helping your customers understand how to track their packages and what information is available to them can cut down on confusion about where their packages are and prevent shipping problems. As before, it is very important to talk to customers often, on time, and in a clear way.
In your post-order message, you can include the usual tracking information and also let customers know that they can track their package in real time through “My Orders.” They can also sign up to get text messages from Amazon about the status of their order.
Send a message a few hours after the “expected” delivery time to ask for feedback. Amazon logistics also doesn’t give the seller an accurate delivery time, which makes it hard to get in touch with customers and ask for feedback.
If a seller sends a message too early, it could remind a customer that their package is late. If they send it too late, it could make them look like they’re not on top of things.
Get involved in shipping problems and customer feedback.
Since Amazon’s logistics providers are not part of Amazon itself, it is impossible to fully guarantee the quality of their deliveries. Even though Amazon has set up a way to track packages, problems do happen, and whatever happens will be shown on Amazon. In other words, as a seller, your rating could go down if you don’t meet the two-day high-quality delivery promise. This is the most annoying thing for customers. Every time you talk to a customer, you should remind them that they can ask you any questions or concerns directly.
It’s good for you and for them that you can trust it enough to act. Since delivery time windows can change based on how a logistics provider tracks packages, you should send feedback request messages at 8 p.m. on the day of a successful delivery, which is the scheduled cutoff time for Amazon Logistics, to make sure you’re not too early or too late.
Have a clear goal. Instead of saying “I’d love to hear your feedback” or “Share your thoughts on our transaction,” be more clear about what you want. “Click here to give us a five-star rating” or “Click here to give your transaction a five-star rating.” Make it clear what you want them to do, and don’t give them any other choices.
The key is to plan for things that could go wrong.
Let your customers know that you are here to help them and that you are willing to take responsibility for their bad experience and do something to make it up to them. Even if Amazon logistics doesn’t do what it’s supposed to, it won’t hurt your reputation or score.
Give all the places you ship to the latest logistics services.
Amazon Logistics has a variety of shipping options, like Flex, Lockers, Fresh, and Prime Air. As a seller, you can use these services to offer faster shipping. However, some services, like Prime Now, are only available in certain cities and areas. If you know what the customer’s options are, you’ll have a full picture of the situation and be able to answer urgent questions and deal with problems as they come up. Any confusion can lead to bad feedback or unhappy customers, which is something you definitely want to avoid.
It’s clear that Amazon will soon become the biggest online shopping site. So, as a seller, it’s very important to keep an eye on the logistics of distribution after the sale so that customers can get their goods without any problems. It will make customers happier, get them to praise the product highly, and give them a chance to buy it again.