Shopify is one of the most well-known content management system (CMS) platforms. It makes it easy to build a website without having to know a lot about coding. Over 1.7 million merchants around the world use Shopify to run and host their online stores. This is because the online store builder gives you both creative store Shopify web designs and easy integration with your supplier. For example, when working with a dropshipping supplier, store owners can easily install their Shopify app and connect their store to their supplier’s system.
Shopify also lets you improve and customize your store by giving you access to more than 3200 apps in the Shopify App Store. When it comes to choosing the right apps for your business, the fact that there are so many of them can be both a blessing and a curse.
In this article, we’ll talk about the best Shopify apps for customer support. In today’s competitive world, we all know how important customer support is. The apps below can help you deal with unhappy customers better and make customer service less time-consuming, so you can focus on other parts of your business that are more important.
Whatsapp Chat + Cart left behind
The first app on our list of Shopify apps for customer service is a Whatsapp-based live chat app that you can add to your online store and use for free. This app will give your customers a way to start talking to you right away through live chat. Once they press the “live chat” button, the app will open their Whatsapp so they can start sending messages right away. The great thing about this app is that if a customer starts a chat but doesn’t buy anything, you can still get in touch with them. This way, you can try to lower the number of people who leave their carts empty by turning that lead into a sale.
SuperLemon – Support for WhatsApp
The second thing on our list is another Whatsapp customer service that you might want to try. Whatsapp is one of the fastest-growing communication platforms in the world, and by 2024, it will have more than 2 billion users. With the SuperLemon app, you can add a Whatsapp chat button to your store’s page. This will automatically take your customers to the Whatsapp app, where they can start talking to you directly.
You can choose to answer with custom messages or you can use an automated answer template that has already been made. You should use these pre-made templates to keep in touch with your customers about things like abandoned carts, order confirmation, and updates on the status of shipments, rather than to solve or answer a more complicated question. When you make your own templates, you can add variables to them so that when a customer sends you a question with a certain variable, you can send a template answer with just a few clicks.
Tabs for the Help Center and Frequently Asked Questions at the Help Desk
HelpCenter is a ready-to-use Shopify app for customer service when you want to cover all aspects of customer service with a single app, such as a FAQ page, helpdesk ticketing, live chat, and tabs on product pages. The FAQ builder is easy to use and will help you make a helpful FAQs page that fits with the design of your store in less than 10 minutes. This way, you can spend more time answering customer questions.
You can easily sort the questions and answers into subcategories and make your FAQs page searchable so that your customers can find what they need faster. The helpdesk ticketing feature will help you manage and answer all customer questions that come in from different places, like email, Facebook Messenger, and so on. With live chat, your customers will be able to talk to you directly and in real time.
Live chat and chatbots on Tidio
This app is also a good choice if you want a free way to connect your marketing automation, live chat, and bots to improve customer satisfaction. Your customers can talk to you in real time through the Tidio live chat, which gives you the chance to convert them better and increase your sales. If a customer sends you a message outside of business hours, you can use the bot to make sure all customer questions are answered quickly.
You can teach your chatbot to automatically update your customers on delivery status, estimated delivery times, and product availability. This way, only the questions that need a more in-depth answer will end up in your inbox. Also, the bot lets you find out more about why customers abandon their carts and give them an alternative offer to try to get them to come back. Last but not least, Tidio lets you see all the messages and questions that come in from different channels on one dashboard so you can always be on top of them.
G:Contact Form on Form Builder
With this Shopify app for customer service, it’s easy to make a contact form for your website that is responsive and easy to use. If your store’s website doesn’t show your email address directly, but instead has a contact form, you won’t have to deal with spam messages and emails. With G:Form Builder, you can add a contact form to any part of your website, from your blog posts to your “contact us” page. You can add as many forms as you want to your website, and you can also add as many fields as you want to each contact form. This lets you serve your customers in the best way possible. Not only will you be notified when a form is submitted, but so will your customers. This way, they can be sure that their message gets to you, and you can handle them all in one place.
POWR Form Builder
If you want to put forms on the page for your store, you can also use ROWR Form Builder. You can make many different kinds of forms with this app, from an inquiry form to a return form. When a customer fills out a form that is powered by POWR Form Builder, the app will save and collect their new contact information so that you can view and manage it all in one dashboard. The information on this dashboard can then be synchronized with Shopify Customers so that you can help any of these contacts in more ways.
Also, if you use this app to make a signup form for an email newsletter, the contacts you get from customers who sign up can be automatically added to your Mailchimp marketing platform. This saves you time because you don’t have to manage these separately.
Shopify’s inbox
Shopify Inbox is the next app on our list. It is a free business chat app that lets you manage all of your emails, social media, and live chat conversations in one place. This way, you can not only answer all of your customers’ questions but also talk to them while they are deciding what to buy. This app will help you upsell, cross-sell, or offer a discount right in the chat to get a higher conversion rate and make more money from your visitors. You can connect Shopify Inbox to Facebook Messenger, Apple Messages, and Instagram so that you can see all of your incoming messages at once.
Heatmaps and Replay from Lucky Orange
Lucky Orange is a free Shopify app that can help you with customer service. It has a live chat feature and can track what your website visitors do. You can keep an eye on what people do on your site and see how they move around in real time or by watching a recording. This way, it’s easy to see what keeps them from becoming Christians.
Also, a heatmap lets you see where people click and visit most on your site and how far down each page they scroll. This information can help you review your website’s layout and the information on its pages. You can also target your customers with special discounts that are triggered by a certain action to get them to stay in their carts longer.
Chatra Live Chat, Cart Saver, and ChatBot
Chatra Live Chat, ChatBot, Cart Saver is the next app you need to know about in the Shopify App Store. It has a free plan. Chatra can help you give your customers a better shopping experience by answering their questions and taking away their worries as they decide what to buy. By using this app, you can see who is on your page and what they have in their shopping carts in real time. This lets you figure out who your most valuable customers are and gives you the chance to help them if they are having trouble placing an order.
Chatra can help you not only with messages sent through your store’s live chat, but also through Facebook Messenger, so you can handle all of your messages at once. Also, the app keeps track of where your visitors came from, how they used your store, and any messages you’ve had with them before, so you can track and understand each interaction better in the future.
Message sent by Omega on Facebook
Message On facebook by Omega is just one more customer service app for Shopify. This app is only about integrating live customer service with Facebook so that your customers can reach you through both the live chat feature on your store’s website and through Facebook. Based on the number of users in 2021, Facebook Messenger will be the second largest way for people to talk to each other. This could be a good thing for your business.
You can also set up a schedule for your working hours so that your customers know when you are available to answer their questions. But when you’re not at your computer, you don’t have to worry because your customers can also leave you messages that you can read later. Another good thing about this app is that it keeps track of all the chats you’ve had with each customer, so you can always go back and look at what you’ve said.
Gorgias: Live Chat and Helpdesk
Even though Gorgias is not a free app that you can add to your Shopify store, you can always stop using it after the seven-day free trial. During these seven days, you can try out the app and get a better idea of what to do. Gorgias is one of the apps that makes it easy for your customers to reach you on all the platforms you use. This way, you can see all of your phone calls, emails, live chat, contact us page forms, Facebook messages, and even Instagram direct messages in one place.
This app also lets you look up a customer’s order history, personal profile, and details about support they’ve received in the past while helping them with their questions. You can also get rid of customer support ticket backlogs by setting up automated responses and bot messages for frequently asked questions. Also, you don’t have to leave the customer support app to cancel, refund, or change a customer’s order while you’re on the phone with them. You can do all of that from the same dashboard. So, at 60 UDS/month, Gorgias might not be the cheapest option, but it might be worth it in the long run.
Center for Ship Returns
Returns can be very frustrating and make you think that your customers didn’t like your products or services. But it’s important to handle returns well if you want to make a good impression and maybe get a customer to come back. With the help of the AfterShip Returns Center app, you can make sure that all of your customers have a great experience after they buy something from you. With this app, your customers can quickly fill out a return request.
Once you get the return request, you can manage and keep track of it along with the other returns from the same screen. Also, you can upload your pre-paid return labels or make one automatically, which your customer will get in an automated email with return instructions. This will speed up your process and save you time. You can also connect the AfterShip Returns Center app to over 10 of the most popular couriers, such as DHL, UPS, and FedEx, so that your customers can easily print their return labels and track the status of their return.
Questions and Answers about a Product
Product Question and Answers is another customer service app for Shopify that has a Frequently Asked Questions section, but this one is on the product page itself. This app lets your customers ask you questions about a specific product, which you can then answer and post on the product page. So, not only can you add new content to your product pages, but you can also improve the SEO of each page. Also, each time you answer a customer’s question, they’ll learn more about the product, which will help them decide whether or not to buy it.
Wiremo: An App for Customer Reviews
Wiremo can also help your business with reviews and frequently asked questions about your store or products. Reviews are important not only because they help people trust your business, but also because they improve SEO leads to your store and make you more visible on the eCommerce market. This app can help you get customers to review your product or store by sending them automatic emails asking for reviews after they’ve made a purchase. Also, Wiremo can help you answer all the reviews that come in, both automatically and by hand. In addition to helping you respond to reviews, the AI in this app will help you figure out how customers feel about your store at every stage of the buying process. This will help you improve your customer service even more.
I’m OK with the terms
I Agree To Terms is not a traditional customer service app, but it does add a Terms & Conditions checkbox to your Shopify store. Putting your Terms and Conditions in bold and asking your customers to read them carefully and agree to them can protect not only them but also you during the buying process. This way, you can make sure that there aren’t as many misunderstandings, and if there is one, both sides will have something to fall back on.
These policies can include your store’s Terms & Conditions as well as other rules and regulations, like the GDPR rules set by the EU or any other rules and regulations that your customers have to agree to and you have to follow when collecting personal information. With the I Agree To Terms app, you can put these checkboxes on more than one page of your website and link them to the policies or terms you want your customers to pay attention to and agree to.
To sum up
Without the best Shopify apps for customer support, your online store can’t exist. So, we suggest you check out all of the above apps and see which one works best for your business. Also, think about how much it will cost you to use these apps and if it is really worth it to pay for one. Try to spend as little as possible on these support tools so that you can get the most out of your Shopify store.
Last but not least, remember that these apps are just a way to get started with Shopify customer support. So, we want to tell you to always be on the lookout for new solutions, since every week brings new and better apps.