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How To Fix Shopify Independent Station Dropshipping Problems After The Sale?

    Whether you’re doing Shopify Dropshipping or selling goods on the spot, refunds are always a problem you don’t want to deal with, but you have to. Today’s main topic is how to handle a dropshipping refund and keep your losses to a minimum.

    Before we do that, we need to know that we don’t have to send the product back.

    Before that, you can read all kinds of refund policies that tell you how to handle the return and refund, but one thing you need to know is that no matter what you do, whether it’s Dropshipping or a spontaneous order, a lot of products aren’t worth going back to your supplier or your hands.

    For example, the customer bought a $3 bracelet that was too small and couldn’t be used. Now, the customer wanted to send it back. Once we have a lot of grass in the horse’s roar (did you not notice how big it was when you bought it…Obviously, this isn’t one of your reasons, but this time, you should give the customer a refund because the product’s value isn’t very high. You could also let the customer keep the original mail goods and give the customer a, which may be a better solution. This may seem like a small thing to do, but it will likely bring customers back to your store to buy more.

    Some of the most common reasons for giving money back

    The product isn’t what it says it is.

    One of the most common reasons for a refund is that the product doesn’t match what was described. When you get a refund reason, check to see if the product description is correct. For example, the store might say the size is 5 cm * 5 cm, but the product is much bigger than that. Or, the store might say the color is brown, but the product is actually black.

    This kind of mistake does happen sometimes. Most of these mistakes happen because the product description is wrong or because your supplier gave you the wrong information. Check carefully either way. If you are Dropshipping, you can tell your supplier what happened and have them send it again or give you a refund.

    The wrong size is ordered or the item doesn’t fit.

    The return of the reason is most likely to happen with jewelry or clothes because you can’t try them on before you buy them. However, if you do Dropshipping, it’s likely that your supplier won’t accept the return of the reason, and the customer will also have to pay for the return shipping. However, there are some businesses that offer free return service. For example, on Aliexpress, it says below the price of the item whether it can be returned for free. You can also choose “Free Shipping” in the upper right corner to see which suppliers offer this service.

    In this case, we still need to think about whether or not the product is worth returning and whether or not sending it to customer service will solve the problem with the refund.

    Clothing is likely to have the highest rate of returns, which can reach up to 40%. So, before you do this, make sure your store has a very detailed size chart and gives customers the right advice to help them choose the right size, which can cut down on the number of customers who want to return their purchases to some extent. From the customers’ point of view, they also want to choose products that are the right size for them.

    If you are new to Dropshipping or don’t have much experience with it, it is not a good idea to sell too many sizes of the same product.

    The product is broken or broken down.

    This could be because of a problem with the shipping or with the product itself. You can then send photos or videos to your customers and let your supplier know what happened. Your supplier will set up a replacement or a refund as soon as possible, but for now, you should apologize to your customer and tell them to wait.

    The product doesn’t come on time or gets lost on the way.

    Because of age, the customer may have been waiting for the product for two to three weeks, but they still haven’t received it. The last logistics update was a month ago. In this situation, one kind is really slow, logistics is a kind of package is really lost, it is to use Aliexpress speed sell tong, can open a dispute to refund in the background, but this is only a stopgap measure until better logistics or overseas suppliers like Spocket can be chosen.

    In many cases, the problem can be fixed by sending new mail or getting your money back, but that is not always enough.

    A better way to get your money back

    Coupon Code: Giving your customers coupon codes is a great way to get them to shop with you again.

    • Store points: If you turn this mode on, you can give away extra points, and when the number of points reaches a certain level, you can get the product.
    • Free products: extra small gifts can be sent at the same time, which costs a small amount of money but can help us keep customers.

    The only reason to use the method above is to try to get customers to buy again.

    Formats for questions that are often asked

    Here are a few common answers that might help you.

    The size doesn’t fit, please let me know by mail

    “First name of the customer”

    I’m so sorry that your bracelet wasn’t the same as what we said it would be.

    I can help you by sending you the right bracelet for free. Now, you don’t have to send us back the bracelet we gave you.

    Please let me know if that’s okay with you.

    How are you?

    “Information about you”

    No one has gotten the package or asked for information about how to get it.

    • Hi, “First name of the customer”!
    • I kept track of your package at:
    • (link to information about where the order is)
    • (Write something about the most recent update on where the package is)
    • As you can see, your order has already made it to the UK and is being worked on at a distribution center near you.
    • (When the package arrives, you can now write something about your estimate)
    • We think your package will get here by the end of this week.
    • If your package didn’t come at that time, please let us know. Then, we’ll do our best to help you figure this out.

    How are you?

    “Information about you”

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